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DCL Pays a Visit to First Federal For two months DCL was on the road converting a quarter of a million
signatures for First Federal Savings & Loan. By putting these signatures
on-line, tellers can instantly bring up a customer's signature on a computer
screen in order to validate it. Installing the system wasn't enough. Someone had to convert the signatures
scrawled on index cards all over New York (First Federal has about 30 branches
in the Greater New York area). The bank found out about DCL from its vendor, SQN Peripherals, who had worked
with DCL on a similar project for Chase Manhattan. DCL's job was to scan the
images of all these signatures into the new system.
Richard Barth of DCL explains, "We don't give up on our customers'
problems and needs. When we get an unusual or complex request, the first thing
we do is examine our own resources and figure out what we can achieve with
creative solutions and extra effort. First Federal is a good example of what we
can accomplish. Other possibilities include bringing in a partner on a project
through the Business Partner program or even making a referral. The point is not
to hang up on a customer without providing a solution." It's good to see that someone in this town makes house calls! |
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Data Conversion Laboratory, Inc. 61-18 190th St., 2nd Floor, Fresh Meadows, NY 11365 718-357-8700 convert@dclab.com Copyright © 1997-2008 Data Conversion Laboratory, Inc. All rights reserved. |
DCL is of
course an old hand at conversions of all sorts, but this case presented a new
challenge: for security reasons, the original signatures could not leave their
branch locations. To tackle this problem, DCL sent out 3 teams of 3 people each
to branch after branch with equipment manufactured by DCL's Business Partner,
Calera Recognition Systems, until the job got done.